We’re growing rapidly! Do not miss the opportunity to be a part of our global team as our Application Experience Analyst
About us:
At iVisa we believe that traveling should be simple. That’s why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
Why iVisa?
Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
Truly remote-first work environment: work from anywhere or everywhere - we encourage global travel.
Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
Rest and Relaxation: We offer flexible PTO for all employees.
As an Application Experience Analyst, you will:
Managing and improving visa application form logic, structure, and flow
Execute A/B tests as defined by the strategy team and monitor results for performance impact.
Apply and update conditional logic to tailor the form based on user profile (e.g., nationality, age, travel purpose).
Proactively simplify or remove questions that generate friction or confusion based on performance data.
Implement requests in the Application Editor escalated from other teams.
Monitoring form-related KPIs on a daily basis and escalating any anomalies or negative trends.: Customer Effort Score (CES), Drop-off Rate, MIN Rate, Completion Rate, Rejection Rate, and Average Completion Time.
Conduct regular benchmarking of competitor and government forms to identify best practices.
What will make us choose you:
1+ years of experience in operational, regulatory, or CX-driven digital products.
Fluent English skills (both oral and written) are required for effective communication with a diverse customer base and global team.
Strong command of logical structuring, compliance assessment, and prioritization.
Skilled in reading and interpreting government requirements.
Strong collaboration skills with cross-functional teams.
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition
Cargando ...
100% Complete
